Emotional intelligence (EQ) is a core predictor of leadership effectiveness, team health, and customer experience. EQ can be trained—through practice, reflection, and feedback.
This guide covers what to teach, how to practice, and how to measure EQ growth for leaders and individual contributors.
EQ Capability Framework
Emotional Intelligence Framework
Six dimensions spanning self-awareness to relationship management and measurement.
Self-Awareness
Triggers, emotions, reflection
Self-Management
Regulation, resilience, focus
Social Awareness
Empathy, listening, context
Relationship Mgmt
Feedback, conflict, collaboration
Leadership Presence
Authenticity, trust, clarity
Measurement
Assessments, 360s, behavior change
Training Formats That Work
Formats for EQ Development
Blend practice-heavy formats with reinforcement and feedback.
| Feature | Format | Best For | Notes |
|---|---|---|---|
| Workshops + Role-Plays | Practice feedback/conflict | Needs skilled facilitation | |
| Microlearning | Reinforce concepts | Pair with practice | |
| Peer Circles | Safe reflection | Needs structure & norms | |
| Coaching/360s | Personalized growth | Time and cost |
Practice, Reflection, and Feedback
Role-Plays & Feedback
Use real scenarios (conflict, feedback, coaching). Record, review, and give structured feedback. Pair with coaching skills to improve delivery.
Reflection & Peer Circles
Weekly prompts, journaling, and peer EQ circles for safe practice. Use microlearning for reinforcement between sessions.
Measuring EQ Development
Use 360s, engagement, conflict rates, and retention to show impact.
Manager EQ (360)
4.2/5
Team Engagement
4.4/5
Conflict Incidents
-18%
Retention (High-EQ mgrs)
+7 pts
HealthTech
Technology/Healthcare
Challenge
Leaders struggled with feedback, conflict, and empathy. Engagement and retention lagged in key teams.
Solution
EQ program with 360s, role-plays, peer circles, and coaching. Reinforced with microlearning and manager-led practice.
Results
3.7 → 4.2/5
4.1 → 4.4/5
-18%
+7 pts
Related Resources
Emotional Intelligence Kit
Download EQ assessment templates, 360 prompts, and role-play guides.
EQ grows with practice, reflection, and feedback. Make it continuous: assess, practice, reinforce, and measure. Involve managers as coaches to sustain change.
Track EQ scores, engagement, conflict, and retention to prove the value of your EQ programs.